Business Name: TripTock
Email: info@triptock.u

TripTock is an online directory service providing information pages for caravan parks, campsites, lodges, local attractions, and related businesses in the United Kingdom. TripTock does not handle bookings, payments, reservations, or customer accommodation. All bookings, prices, and availability must be confirmed directly with each park or business.

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By accessing or using TripTock you agree to the following terms.
    1.    Service Provided
TripTock is a digital directory. We display information including park descriptions, facilities lists, images, and external website links. We do not own or operate any caravan parks or campsites listed on the site.
    2.    Accuracy of Information
TripTock aims to provide correct and up to date information, but details may change without notice. Users must verify all information directly with the business.
    3.    External Links
TripTock contains links to third party websites. We are not responsible for the content, accuracy, safety, or policies of any external site.
    4.    No Responsibility for Bookings
TripTock does not take payments or handle reservations. Any agreement, dispute, cancellation, or refund must be handled between the user and the business they contact.
    5.    User Conduct
Users must not upload illegal, harmful, defamatory, or misleading material. All contact forms must be used in good faith.
    6.    Availability of Service
We may update, change, or suspend parts of the website without notification.
    7.    Limitation of Liability
TripTock is not liable for any loss, damage, or inconvenience resulting from use of the site, reliance on information, downtime, or actions of listed parks or businesses.
    8.    Intellectual Property
All text, layout, and TripTock branding remain the property of TripTock unless stated otherwise. Businesses retain the rights to their own uploaded images and descriptions.
    9.    Termination
TripTock reserves the right to remove or reject listings or banner advertisements for any reason including misleading information or inappropriate content.

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PRIVACY POLICY
1. Information We Collect
We only collect information voluntarily submitted through:
A. Contact forms
B. Banner advertising form
C. Partner with TripTock form

We collect name, business name, email, phone number, website link, and the message you send.
    2.    How We Use Your Information
A. To reply to your enquiry
B. To process banner advertising or listing updates
C. To maintain accurate park information
D. To keep internal records
    3.    Legal Basis
We process data based on your consent and our legitimate interest in running the directory.
    4.    Data Storage
Data is stored securely through our email provider and IONOS forms system. We do not store payment information.
    5.    Sharing of Data
We do not sell or share personal information with any third parties.
    6.    Data Retention
Contact form submissions may be held for up to 24 months unless you request deletion earlier.
    7.    Your Rights
You can request deletion, changes, a copy of your data, or complete removal at any time by emailing info@triptock.uk.

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GDPR STATEMENT

TripTock follows UK GDPR and Data Protection Act 2018 rules.

Your rights include:
Right to access your data
Right to correct inaccurate data
Right to delete your data
Right to withdraw consent
Right to object to processing

All requests should be emailed to info@triptock.uk.

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COOKIE POLICY

TripTock may use basic cookies for:
A. Website performance
B. Visitor analytics
C. Security and spam protection

You can disable cookies in your browser at any time.

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DIRECTORY LISTING TERMS
    1.    Every park has a basic free information page created using publicly available information.
    2.    Parks may update, correct, or expand their listing by contacting us.
    3.    Images used on listings must either be owned by the park or publicly available promotional materials.
    4.    Parks may request removal at any time.

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BANNER ADVERTISING TERMS
    1.    Banner ads appear on selected pages depending on the package purchased.
    2.    Spaces are limited and provided on a first come, first served basis.
    3.    Advertisers must supply a valid banner image and confirm they own the rights to use it.
    4.    Banner fees are non refundable once the banner is activated.
    5.    Poor quality or misleading banners may be rejected.

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REFUND POLICY

Banner advertising fees are non refundable after the banner goes live.
Refunds may be considered before activation if requested within 24 hours of payment.

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ACCEPTABLE USE POLICY

Users agree not to:
A. Upload harmful or illegal content
B. Attempt to disrupt the website
C. Scrape, copy, or mass download content
D. Misuse contact forms for spam or harassment

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EXTERNAL LINKS DISCLAIMER

TripTock is not responsible for the content, security, or accuracy of any external website linked on the directory.

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BOOKING DISCLAIMER

TripTock does not handle bookings. All availability, pricing, and booking conditions must be confirmed directly with the business.

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INTELLECTUAL PROPERTY POLICY

Users and parks must only submit images or text they have the legal right to use. TripTock will remove any material upon request if ownership cannot be verified.

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IMAGE RIGHTS AND UPLOAD POLICY

By submitting an image you confirm:
A. You own the image or have permission to use it
B. You allow TripTock to display it on the website
C. You understand TripTock will remove it immediately upon written request

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SAFETY STATEMENT

TripTock provides information only. Safety standards, facilities, and conditions must be checked directly with each business. TripTock is not responsible for injury, damages, or losses resulting from visits to any listed park.

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LIABILITY STATEMENT

TripTock is not responsible for:
A. Errors or changes to park information
B. Decisions made based on website content
C. Booking issues or cancellations
D. Loss of income, profits, or reputation
E. Third party service failures

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DATA RETENTION POLICY

We store contact form submissions for up to 24 months for operational purposes. Users may request earlier removal at any time.

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COMPLAINTS PROCEDURE

Email all complaints to info@triptock.uk
We will respond within 14 days.

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RIGHT TO BE FORGOTTEN REQUESTS

Email info@triptock.uk with the subject line
Request Data Deletion
and your information will be removed within 7 days.

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SUPPORT AND CONTACT POLICY

All support is provided by email only.
Email: info@triptock.uk
We aim to reply within 48 hours.

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